Frequently Asked Questions
1. Select a product by clicking on the “Add To Cart” button. You may view all your selected items in the Shopping Cart and click on the “Check Out” button to fill out your particulars.
2. You will be directed to the Check Out page, where you can fill in your address and contact information. You will need to select your delivery option as well as your payment method. Delivery costs will be either $5 for orders below 5kg and will be fulfilled by a 3rd party delivery company or $12 for order above 5kg which will be fulfilled by our in-house delivery team.
Delivery is free for orders above $150.
You may choose to pay for your order with either Paynow, Paypal or Credit card (via stripe).
3. Clicking on “Submit Order” will direct you to an external site for you to make the payment.
4. You will receive an order confirmation at the email address you have provided.
1. Should you need to amend your order, please email us at firstname.lastname@example.org, or contact us at 6742 8388 within 1 working day.
2. If a product is out of stock, we will contact you immediately to offer a substitute product. If a substitute product is not available, we will refund you the value of the unavailable product.
3. If an order is purchased and cancelled by the customer without a valid reason, there will be an order cancellation charge of $30.